Data Protection

Gitago's Privacy Policy — Your information is secure

Your personal information is of the utmost importance to us at Gitago. What data we collect, why we collect it, and how we keep it secure — everything is explained transparently in this Privacy Policy.

Last Updated: January 2026

We are committed to protecting your privacy

A brief overview of the measures we have taken to protect your information on the Gitago platform.

Encryption protection

All your data is transmitted via SSL/TLS encryption. Third parties have no means of accessing your information.

No Sale of Data

Gitago never sells your personal information to third parties. Your data is used solely to improve our services.

Your control

You may view, correct, or request deletion of your information at any time.

Secure Storage

Your data is stored on secure servers and undergoes regular security audits.

Cookie transparency

What cookies Gitago uses and why — all of it is clearly outlined in this policy.

International standards

Gitago complies with international data protection standards and adheres to the guidelines set by regulatory authorities.

This Privacy Policy describes how personal information of Gitago platform users is collected, used, and protected. By accepting this policy, you consent to Gitago's data processing practices.

01

What information we collect

We collect various types of information when you register and use the Gitago platform. This data is used to improve service quality, ensure security, and meet legal obligations. We never collect information that is not necessary.

The information we collect falls into three categories: information you provide directly, information collected automatically while using the platform, and information received from third parties.

Type of Information Example Purpose of Collection
Identity Information Name, date of birth, national ID KYC verification
Contact Information Mobile number, email address Account management
Financial information Mobile banking number, transaction history Payment Processing
Device Information IP address, browser, operating system Security & Fraud Prevention
Usage Information Game history, login times, session data Service Improvement

Additionally, when you download the Gitago app, we may collect information about your device version and app usage patterns. However, no unauthorized access is made to your camera, microphone, or location.

02

How We Use Your Information

Gitago uses collected information only for specific purposes. We believe in full transparency about how data is used — every purpose is clearly listed below.

  • Account management: Your identity information is used for registration, login, and updating your profile.
  • Payment Processing: Financial information is used to process deposits and withdrawals securely.
  • Customer Support: Your account and transaction information is used to resolve your issues quickly and efficiently.
  • Ensuring Security: Device and behavioral data are analyzed to detect fraud, unauthorized access, and illegal activity.
  • Legal obligations: Information is retained and processed for KYC, AML (Anti-Money Laundering), and other legal compliance purposes.
  • Platform Improvement: Anonymous usage statistics are analyzed to improve the gaming experience and overall service quality.
  • Promotional Communications: With your consent, you will be informed about bonuses, offers, and updates.

You can opt out of promotional messages at any time. Contact our support team or disable notifications from your account settings.

03

Data Sharing & Disclosure

Gitago never sells your personal information. In certain specific circumstances, data may be shared with third parties — and in every such case, we ensure that the receiving party upholds the same standards of privacy.

  • Payment Providers: Information is shared with mobile banking providers such as bKash, Nagad, and Rocket to complete transactions.
  • Game providers: Minimum necessary data may be shared with third-party game providers to operate their services.
  • Legal authorities: Information is disclosed to the relevant authorities when required by court order, investigation, or legal obligation.
  • Security Partners: We work with specialist firms to ensure fraud prevention and cybersecurity.

All third-party partners are bound by confidentiality agreements with Gitago and may only use the information shared for its intended purpose.

04

Cookie policy

Cookies and similar technologies are used on the Gitago website and app. Cookies are small text files stored in your browser that help enhance your experience on the platform.

Gitago primarily uses three types of cookies:

  • Essential cookies: These cookies are essential for maintaining your login session and keeping your account secure. Disabling them will prevent the platform from functioning properly.
  • Performance Cookies: This is used to analyze which pages are visited most or where issues occur. This data is anonymous.
  • Preference Cookies: These cookies are used to remember your language, theme, and other preferences.

Cookies can be managed through your browser settings. However, disabling essential cookies will prevent you from logging in to your account.

05

Data Retention Period

Gitago does not retain data longer than necessary. Each category of information has a defined retention period, determined by legal requirements and business purposes.

  • Account information: retained for a minimum of 5 years after account closure (as required by law).
  • Transaction records: retained for up to 7 years.
  • Game logs: automatically deleted after 3 years.
  • Cookie data: retained for a maximum of 1 year.
  • Support chat records: retained for 2 years.

In the event of a legal investigation or dispute, information may be retained beyond the periods stated above. This is part of our legal obligations.

06

Your rights

You have several important rights regarding your personal information at Gitago. We respect these rights and aim to respond as promptly as possible.

Right to Access

You can request to know what personal information Gitago holds about you. We will respond within 30 days.

Right to Rectification

If any of your information is inaccurate, you may request a correction. With valid supporting evidence, corrections will be made promptly.

Right to Erasure

Where no legal obligation applies, you may request that your data be deleted.

Right to Restrict Processing

In certain circumstances, you may request that the use of your information be restricted.

Right to Data Portability

You may request a copy of your data in a machine-readable format.

Right to object

You may object to your data being used for specific purposes, particularly for direct marketing.

07

Children's Privacy

The Gitago platform is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that data has been collected from a minor, the account will be suspended immediately and all associated data will be deleted. If you suspect this has occurred, please contact us right away.

08

Security Measures

Gitago uses industry-standard technologies and processes to protect your information. Our security framework is continuously updated to address emerging cyber threats.

  • All data transfers are secured with 256-bit SSL/TLS encryption.
  • Stored data is protected with AES-256 encryption.
  • Two-factor authentication (2FA) is available for your account.
  • Regular third-party security audits are conducted.
  • Accounts are automatically locked when a suspicious login attempt is detected.
  • Server data centers are maintained under 24/7 physical security.

In the event of a security incident, we will notify affected users within 72 hours and take prompt remedial action.

09

Changes to Our Privacy Policy

Gitago may update this Privacy Policy from time to time. Changes may be made due to business developments, new legal requirements, or updates to our services.

  • For significant changes, you will be notified via email or an on-platform notice.
  • Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
  • To compare previous versions of this policy, please contact our support team.
  • The date of each update will be noted at the top of this page.
10

Get in Touch

For any questions, requests, or complaints regarding your privacy, feel free to reach out to us. Our Data Protection team is always on hand to help.

Live Chat
24/7 support available
Response Time
Up to 30 business days
Data Protection Team
Expert Team, Always Available

Frequently Asked Questions

No, Gitago never sells your personal data. Information is shared with third parties only as needed to deliver our services, and strictly under confidentiality agreements.

You may request the deletion of your data, except where legal obligations apply (such as AML or KYC records). Contact our support team and we will take action within 30 days.

Gitago does not directly track your GPS location. However, your approximate location may be identified through your IP address, primarily for fraud prevention purposes.

Your payment information is secured with 256-bit SSL encryption. Full card or account numbers are never stored on our servers. All payment processing is handled through fully secure third-party gateways.

Yes, you can opt out of promotional communications at any time. Simply turn off notifications in your account settings or contact our support team. Please note that essential account-related messages cannot be disabled.

Your privacy is protected — play with confidence on Gitago

Read our Privacy Policy and rest assured — your information is completely safe with Gitago. Register now and enjoy the best gaming experience.

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