Gitago's Terms and Conditions — know before you play

These Terms & Conditions govern the relationship between the Gitago platform and its users. Gitago is an online gaming platform offering casino games, slots, fish games, bingo, and more to players in Bangladesh and other countries.

Gitago reserves the right to suspend or permanently close any account that fails to comply with these Terms & Conditions. By using this platform, you confirm that you have read, understood, and agreed to these terms.

Gitago reserves the right to change, amend, or update these Terms & Conditions at any time. Continued use of the platform following any changes constitutes acceptance of the updated terms. We recommend reviewing this page regularly.

A personal account is required to play on Gitago. All information provided during registration must be accurate, complete, and up to date. Opening an account with false or misleading information is a direct violation of these Terms & Conditions.

• Only one account is permitted per person.
• Multiple accounts may not be created from the same IP address or device.
• A valid mobile number or email address is required to register.
• Gitago may request proof of identity or address at any time for account verification purposes.
• It is the user's responsibility to keep their password confidential and to use a strong, secure password.
• Transferring or sharing your account with anyone else is strictly prohibited.

If you notice any unauthorized access or suspicious activity on your account, contact Gitago support immediately.

You must be at least 18 years old to participate on Gitago. This platform is strictly prohibited for minors. Gitago may request a copy of your national ID or passport at any time to verify your age.

The following individuals are also not eligible to use Gitago:

• Gitago's officers, employees, or members of their immediate family.
• Residents of countries where online gaming is entirely prohibited.
• Individuals who have previously been banned or suspended by Gitago.
• Individuals registered in a self-exclusion program.

Deposits and withdrawals on Gitago can be made via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). Minimum deposit amounts and maximum withdrawal limits are set within the platform.

• Deposits are generally credited to the account instantly.
• Withdrawal requests are typically processed within 12–24 business hours.
• KYC verification must be completed before any withdrawal can be processed.
• Only payment methods registered in your own name may be used.
• Winnings from bonus funds are subject to wagering requirements before withdrawal.
• Gitago reserves the right to suspend and review any suspicious transactions.

Gitago offers a range of bonuses and promotions — including welcome bonuses, deposit bonuses, cashback, free spins, and VIP rewards. Each bonus has its own terms and conditions, which must be read before claiming.

• All bonuses carry a specific wagering requirement (x times bet).
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after meeting the applicable conditions.
• A single bonus promotion cannot be claimed more than once.
• Bonuses have a set expiry date — any unused bonus funds will be forfeited once expired.
• Gitago reserves the right to modify or cancel any bonus offer at its discretion.
• Any attempt to circumvent bonus conditions will result in account closure.

In any bonus-related dispute, Gitago's decision shall be considered final.

All games on Gitago — including Live Casino, slots, fish games, and bingo — use third-party RNG (Random Number Generator) technology. Every game outcome is entirely random and never predetermined.

• If a technical issue occurs during a game, Gitago may void the affected round.
• If a connection is lost during a game session, the outcome will be determined based on the last recorded state.
• Winnings obtained by exploiting bugs or errors in the game software are void and will be cancelled.
• In the event of a dispute over a game outcome, Gitago's server logs will be considered the definitive record.
• Players must treat other players with respect during gameplay.

The following activities are strictly prohibited on the Gitago platform. If detected, the account will be immediately closed and associated funds may be forfeited:

• Creating multiple accounts to take advantage of bonus offers.
• Using any fraudulent or deceptive methods.
• Using any unauthorized tools, bots, or automated software in connection with the game software.
• Using the platform for money laundering or any other financial crime.
• Attempting to collude with other players to influence game outcomes.
• Filing a chargeback or fraudulent payment dispute against Gitago.
• Attempting to exploit technical vulnerabilities in the platform.

Gitago may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Failure to verify identity or providing false information.
• Extended inactivity (more than 12 months).
• Court orders or directives from a regulatory authority.
• Self-exclusion at the player's own request.

Users may request account closure at any time. Any remaining valid funds will be returned before the account is closed; however, bonus funds subject to active conditions will be forfeited.

Gitago accepts no responsibility for the following:

• If a game session is interrupted due to loss of internet connection.
• If a transaction is delayed due to a failure on the part of a third-party payment provider.
• Service disruptions caused by natural disasters or other force majeure events.
• Losses resulting from a user's failure to secure their own account.
• Financial losses resulting from losing a game — gaming always carries risk.

Gitago strives to maintain a high standard of service; however, 100% uptime cannot be guaranteed. Temporary interruptions may occur due to maintenance or technical issues.

These Terms & Conditions are governed by international gaming law and the regulations of Gitago's licensing authority. Any disputes will first be addressed through negotiation.

• For any complaints, please contact the Gitago support team first.
• The support team aims to respond within 48 hours.
• If the matter cannot be resolved through support, third-party mediation will be pursued.
• The above procedures must be exhausted before any legal action is pursued.

If you have any questions or comments about these Terms & Conditions, please contact us: